Insights

At CLEAResult, we take pride in cultivating an actively collaborative environment infused with intelligent, creative and passionate people. The unique insights of our industry leaders stem from their experience and enthusiasm for achieving results for our clients.

We update this page regularly to share our thoughts regarding industry news, emerging technology and new products, energy policy developments and other topical issues.

CLEAResult welcomes CSG to the family

July 16, 2015
by Gino Porazzo, Chief Operating Officer

This week marked the finalization of our investment in Conservation Services Group, and we’re proud to officially welcome them to our team. As I told our staff, it’s truly a momentous occasion in not only our two companies’ histories, but in the industry’s as well.

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A spotlight on DTE Energy’s transformative customer care program

June 5, 2015
by CLEAResult staff

There is not a utility today that does not care about customer satisfaction. In fact, J.D. Power reported in 2015 that customer satisfaction has improved for more than 80 percent of utilities for the second consecutive year. What happened at the utilities with the most dramatic upswing in J.D. Power scores?

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Exploring a community of high-performance homes in New Orleans

May 14, 2015
by Emily Kemper, Senior Engineering Manager

The ACI National Home Performance Conference & Trade Show is one of the largest annual gatherings of contractors, utilities, program administrators, building scientists, policy makers and consultants who focus on residential energy efficiency programs. Held this year in New Orleans May 4 - 7, the Home Performance Coalition couldn’t have picked a better location to gather leaders in the industry for a week of thought-provoking discussions, educational sessions and workshops.

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Announcing the acquisition of CSG to better meet utilities’ evolving needs

April 30, 2015
by Glenn Garland, Chief Executive Officer

This week, CLEAResult welcomed Conservation Services Group (CSG) to our family. This investment is a significant step in our long-term strategy to provide clients and their end-user customers with the most innovative, cost-effective service offerings in the industry.

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Four ways to celebrate Earth Day

April 22, 2015
by Jessica Zahn, Sustainability and Communications Associate

Every spring Earth Day rolls around and those of us in efficiency and environmental fields ask ourselves, how can we appropriately celebrate this great big planet in just one day? It can be overwhelming. And of course, there’s those who say, we’re in an environmental field. Aren’t we already treating every day like Earth Day? That’s a tough one, too.

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Expert Q-and-A: Energy program marketing at Nicor Gas

April 9, 2015
by CLEAResult staff

Most energy efficiency programs require strategic marketing campaigns in order to drive program participation, meet goals and optimize customer engagement. energySMART, a Nicor Gas program, has a successful track of record of delivering award-winning marketing solutions that educate and inspire consumers to act and engage. Overseeing the strategy for energySMART branding, awareness, communications, education and community outreach is Meena Beyers, director of marketing and communications, energy efficiency.

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Manage energy across your building portfolio better

April 2, 2015
by Bill Younger, VP Energy Performance Services

Trying to manage your energy spend from information on 12 utility bills per year is only the starting point. Successful energy management meets the needs of a facility and at the same time reduces energy consumption and costs. Here are three ways facility managers can utilize energy information to lower utility costs.

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CLEAResult supports world’s first community powered by crowd sourced energy

March 20, 2015
by Michele Negley, VP South Region

Progressive cities across the U.S. are tackling how to best support community members in need such as the chronically homeless. Right here in Austin, where CLEAResult is headquartered, local partners are building a 27-acre master-planned community for the chronically homeless that’s the first-of-its-kind.

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Welcome Triple Point Energy

March 13, 2015
by Glenn Garland, Chief Executive Officer

I'm excited to announce an addition to our team. Triple Point Energy became part of CLEAResult last week, bringing a wealth of experience and proven results in Strategic Energy Management (SEM). Based in Portland, with an office in Columbus, Ohio, Triple Point drives behavioral and operational changes in commercial and industrial customers with a personal, long-term approach.

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Expert Q-and-A: Segment-specific approaches and happy customers

March 6, 2015
by Jeremy Litow, Senior Director

As the grocery practice leader for CLEAResult, Jeremy Litow ensures the development and assimilation of best practices across our national Grocery Energy Efficiency Programs operations. He’s applied a tested market segmentation approach to commercial energy efficiency that improves program impacts for both the utility and the customer.

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Mentoring the next generation of energy professionals at the AESP National Conference

February 24, 2015
by Daniel E. Merchant II, VP of Client Relations

Having worked in this industry for 25 years, I enthusiastically accepted the opportunity to mentor a scholarship recipient and young energy professional at the 25th annual Association of Energy Services Professionals (AESP) National Conference, in Orlando this February. 

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Evaluating changes in the energy industry at the AESP National Conference

February 13, 2015
by Denis Garman, Senior Director of Brand Strategy

How many times do we sit back and reflect on the work we have done and where we need to go? It’s a great exercise that we often don’t do enough in our personal and professional lives.

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Introducing People First, Buildings Second

February 5, 2015
by Laura Hutchings, Customer Experience Strategist

In July of 2014, I joined CLEAResult in the mission to change the way people use energy. Previously, I served as the CEO of Populus, a small company with a big focus on customer experience. Driven to achieve high rates of customer adoption for energy upgrades, Populus honed an approach to customer experience called People First, Buildings Second™. More than a means of achieving cost-effective energy savings, the approach provides a framework for customer-centric program implementation.

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What’s in the box?

January 30, 2015
by Mary Nokes, Marketing Project Manager

By using this simple question in a furnace rebate marketing campaign, energySMART, a Nicor Gas program, and CLEAResult were able to educate, increase awareness and drive participation in the residential rebate offering.

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7 ways we save energy at a CLEAResult office

January 23, 2015
by Amber Buhl, PE, Engineer

In previous blog posts we discussed strategies to reduce plug load energy. We’ve taken a dose of our own medicine and implemented energy savings methods in our office on SW Main Street in Portland, Oregon and have been able to save a total of 31 percent of our plug load energy.

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CLEAResult clients discuss

January 15, 2015
By CLEAResult staff

CLEAResult hosted our second annual Energy Efficiency Roundup in November. At the event, more than 115 leaders from utilities around the country attended sessions about important industry issues and shared ideas. We caught up with four clients in between sessions to hear information about the great work being done in this industry.

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Commissioning Authority Lab #2: A Visual Tour

January 8, 2015
By Arthur Lender, Marketing Account Manager

In our ongoing effort to help utilities, businesses and individuals make the wise use of energy a way of life, CLEAResult delivered its second Commissioning Authority Lab recently, hosting and instructing a diverse group of participants from a variety of professional and educational backgrounds, in Sacramento, California. This training course allowed participants to apply learnings in a realistic lab setting.

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Hear unique insights and creative solutions on relevant issues from industry leaders, in their own words.


CLEAResult Client Interview: Mississippi Power Company

CLEAResult Client Interview: Northwest Energy Efficiency Alliance

CLEAResult Client Interview: Entergy New Orleans

CLEAResult Client Interview: Energy Trust of Oregon

Energy Efficiency Roundup 2014: Jack Uldrich, Keynote - Short

Energy Efficiency Roundup 2014: Jay Baer, Keynote - Short

Energy Efficiency Roundup 2014: Michael Chesser, Keynote - Short

Energy Efficiency Roundup 2014: Glenn Garland, CEO, Keynote - Short

Utilities of the future: Transforming a 100-year old industry

Pattabi Seshadri, managing director of energy and environment for Boston Consulting Group, provided this thought-provoking keynote address at the CLEAResult client summit last November. Watch the video to gain insights on how broader service comparisons, new technologies and competition are changing the traditional utility model.

 

Utilities of the future: A utility’s perspective

At the 2013 CLEAResult Energy Efficiency Roundup, we had the privilege of sitting down with our client, Atul Mahajan, president and CEO of Oshawa Power and Utilities Corporation in Oshawa, Ontario. Hear the insights that Mahajan had to share about the utility of the future and his presentation of a new model for funding and investing in energy efficiency.

 

The Impact of Energy Programs and Services on Customer Satisfaction

Each year, J.D. Power and Associates awards the energy industry’s most prestigious customer satisfaction awards. Watch J.D. Power Director in Energy Practice Dennis Smith’s keynote address from the November 2013 CLEAResult client summit. In the video, Smith outlines what customers want from their utility and the impact of energy efficiency, demand-side management and other programs on satisfaction ratings.

 

Allies in Efficiency

Utilities are more concerned than ever about customer satisfaction, and energy efficiency programs are a primary lever to increased customer engagement. Hear what CLEAResult clients have to say about the importance of an invested and engaged partner to drive those efforts.

 

The Financial Impact of Customer Satisfaction

CLEAResult President Glenn Garland shares his insights on how energy efficiency improves utilities’ revenue, makes a difference in your bottom line and impacts the utility of the future.

 

Insights and Best Practices in Customer Experience and Satisfaction

The Home Depot has grown from one store with 200 associates in 1979, to 2,000 stores with 350,000 associates today. Marvin Ellison, EVP of US Stores, shares best practices instituted by The Home Depot as the company reinvented its customer service culture by putting the customer first and educating and empowering sales associates.