Frequently Asked Questions
How do I log in for the First Time?
How do I change my password?
I am supposed to get a verification code, but I haven't received it.
> Please check your junk/spam folder in your email.
What is the best internet browser to use?
> For the best user experience, we recommend using the Google Chrome browser.
How do I change my password?
I am supposed to get a verification code, but I haven't received it.
> Please check your junk/spam folder in your email.
What is the best internet browser to use?
> For the best user experience, we recommend using the Google Chrome browser.
How to Enroll in a Course?
Where do I get a promo code?
> Contact your Program Lead.
How do I retake a course?
> Find the course in your Complete course dashboard and click on "Retake Course".
How to Add and Manage my Continuing Education IDs?
Do I need to submit BPI Credits?
> You do not need to take any action to submit a certificate or BPI credits. We will submit to BPI on your behalf.
How do I generate a learning certificate for a course?
> 1. Once you have completed a course, click on the Progress tab.
> 2. Click on "Get Certificate"
Where do I get a promo code?
> Contact your Program Lead.
How do I retake a course?
> Find the course in your Complete course dashboard and click on "Retake Course".
How to Add and Manage my Continuing Education IDs?
Do I need to submit BPI Credits?
> You do not need to take any action to submit a certificate or BPI credits. We will submit to BPI on your behalf.
How do I generate a learning certificate for a course?
> 1. Once you have completed a course, click on the Progress tab.
> 2. Click on "Get Certificate"
BayREN Home+ offers the following services to qualifying customers located within the 9 bay area counties:
- Energy Advising & individualized energy data analysis
- Online Home Self-Evaluation & tailored recommendations
- Free Energy Efficiency Kits (may include LEDs, high efficiency water saving devices, or a Tier II Advanced Power Strip)
- Rebates for single measure projects and bonus rebates for more comprehensive projects ($5,000 cap)
- Ongoing quality assurance and quality control checks for Participating Contractors
A customer may receive up to $5,000 in rebates through BayREN Home+ (this includes all bonus rebates and the $150 CAS rebate). The customer must not have previously received a rebate for the same product or equipment from more than one energy-efficiency program offering rebates, financing or other rebates funded with PG&E ratepayer dollars within the past eight years.
The following building types are eligible:
- Single family detached buildings (row houses included regardless of how many are in a row so long as they are single family)
- 2-4 unit buildings (Owner-occupied Condominiums or Townhomes with more than 4 units may be able to qualify. Check with BayREN Support to verify)
- Modular homes (must be on a fixed foundation; manufactured or mobile homes do not qualify)
CAS testing is required at the completion of all BayREN Home+ projects that have a gas line to the home, regardless of the measure installed. Customers are only eligible for one CAS bonus rebate per home over the course of the program. Therefore, it is encouraged to bundle measures into one project.
Anyone can receive the incentive payment. However, if the recipient (payee) is not the PG&E account holder, a W-9 form must be submitted for the payee, including for the contractor. Applications marked as ‘contractor payee’ when there is no W-9 form on file will be flawed until the W-9 is completed, submitted, and the contractor set up for payment in the Portal.
No! Participation requires completion of the enrollment paperwork & online trainings.
Complete the registration in this portal and followup with our contractor services team by emailing [email protected]. If you register and don't followup, we will reach out to guide you through the process.
