Call centers that deliver results.

Our call center team is comprised of over 225 full-time CSRs who are specifically trained in renewable energy topics and queries. We can quickly assign a dedicated toll-free number(s) in support of your energy efficiency program and start delivering results right away.

824,000+

Calls handled

432,000

Approximate inbound calls

2.4M

Approximate outbound calls

96%

Answer rate

23 seconds

Average speed of answer

4.8/5

Customer satisfaction levels

Call centers to satisfy the needs of the most demanding clients:

Staffed with Bilingual CSRs
Staffed with Bilingual CSRs

We’re staffed with bilingual CSRs fluent in Spanish and have also contracted with a tele-interpreting company that provides translation services for over 170 languages.

Advanced Telephony Infrastructure
Advanced Telephony Infrastructure

We can quickly assign a dedicated toll-free number(s) in support of your program, provide auto-attendant greetings and advanced interactive voice response capabilities.

Scalable & Flexible
Scalable & Flexible

We can quickly establish operations and have a full scale call center ready to go within less than two months of contract signing.

Quality Assurance
Quality Assurance

We keep a close eye on all of our phone calls using the Genesys recording system. It provides real-time call monitoring, transcriptions, screen capture and more.

CSRs Trained in Energy Efficiency
CSRs Trained in Energy Efficiency

We have 20+ years in handling customer service calls in the energy efficiency marketplace. Our in-house certification program offers classroom training and real life exposure.

Web-Based Reporting
Web-Based Reporting

Our reporting is web-based, allowing ease of access to all clients and we can report down to the half hour.

Climate-focused call centers

Our CSRs undergo rigorous in-house certification and possess a longer tenure of 4.5 years, ensuring a deeper energy efficiency expertise. What’s more, all our supervisors and managers have a BPI (Building Performance Institute) Certificate of Knowledge.

Primary call center services
Primary call center services
  • Inbound and outbound calling
  • Inbound and outbound emailing
  • Live online chat capabilities
  • Response to customer, contractor and client inquiries
  • Appointment and inspection scheduling
  • Energy efficiency sales/enrollment
Secondary call center services
Secondary call center services
  • Participant recruitment
  • Information fulfillment
  • Participation in events
  • Satisfaction and general participant surveys
  • Administrative support
  • Credit card payment processing

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