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From Worst to First: DTE Energy's Customer Satisfaction Journey

Published May 28, 2015

Customer satisfaction is the key to a utility’s success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls and delivering activity reports daily, the DTE Cares Program took its JD Power scores from worst to first. Through a strong partnership and collective effort to drive results, DTE Energy and CustomerLink transformed their story into one of success.

Watch this free webinar to learn:

  • A grassroots approach to holistic customer satisfaction
  • The payoffs of investing in customer services
  • How to deliver excellent customer care and achieve program goals
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Webinar bios


Matt Klucevek

Manager of Customer Service, DTE Energy

Matt has a rich history in the field of customer service, with more than 10 years seeing to the continuous improvement of operations, and the satisfaction of DTE Energy’s customer base.

Jane A. Fitzpatrick

Director, CustomerLink (a CLEAResult company)

Jane has been with CustomerLink for over 15 years. She has led, developed and maintained powerful partnerships with the leading investor-owned utilities in the country.