Privacy policy

Your privacy is important to us. This notice explains CLEAResult’s online information practices and the choices you can make about the way we use your information.

  1. WHO IS RESPONSIBLE FOR MANAGING MY INFORMATION?

This website is owned and maintained by CLEAResult Consulting, Inc. (“we” or “us”). We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistent with applicable privacy and data protection laws and the terms of this Privacy Policy.

  1. WHAT INFORMATION DO WE COLLECT?

Depending on our business relationship with you or your energy utility, we may collect, store, and otherwise process some or all of your following information (“Personal Information”):

  • First Name
  • Last Name
  • Street Address
  • City
  • State
  • Zip Code
  • Phone Number
  • Email Address
  • Payment Information (including credit card information)
  • Home Geolocation
  • Utility Account Number
  • Details About Your Home (energy type, hardware information, etc.)
  • Employer
  • Job Title
  • Industry
  • Dietary Restrictions
  • IP Address
  • Any other information you choose to provide

We may occasionally send you promotional communications via email. For each email sent, we track whether you opened it and whether you clicked on any links contained therein, where you subsequently clicked on our website, and whether you signed up for services using any of our online forms. We also track anonymous information about visitors to our sites including IP addresses, and we also collect websites usage information via cookies (see section 7 below). We do not knowingly collect or solicit Personal Information from children under the age of 13. If you are under 13, please do not attempt to send us any information about yourself. If we learn that we have collected Personal Information from a child under age 13, we will delete that information immediately. If you believe that a child under 13 may have provided us their Personal Information, please contact us at privacy@clearesult.com.

  1. HOW DO WE USE YOUR INFORMATION?

We may use your Personal Information in several ways, for example:

  • We utilize website usage data to segment our visitors based on past participation and to personalize our communications to you.
  • We conduct statistical analysis to measure the overall effectiveness of our energy efficiency programs.
  • We use personal energy usage information to determine which of our programs may benefit you.
  • We collect and analyze Personal Information to determine whether you are eligible for participation in specific energy efficiency programs, to report your participation to your utility, and to track various aspects of your participation to ensure you receive quality service.
  • We use your Personal Information to provide you with information regarding new energy efficiency program opportunities and potential energy saving incentives for which you may be eligible or to honor any contract you have with us.
  • We may use your Personal Information to carry out any other purposes for which we collected the information.
  • We may remove personal identifiers associated with information collected as you use this website, our programs, or related services. When we do, it becomes non-personal information, and we may treat it like other non-personal information.

  1. WIll WE SELL OR SHARE YOUR PERSONAL INFORMATION?

We will not sell your Personal Information to anyone without your express consent. However, the specific terms of data usage and sharing are governed by contracts between CLEAResult and your energy utility. In some cases, those contracts may require us to share your Personal Information with our vendors, affiliates, subcontractors, and subsidiaries. We may also access, release, preserve, disclose, or release your Personal Information where it is reasonably necessary to comply with law enforcement requests, or protect the rights, property, or safety of CLEAResult, its employees, its clients, or others. When companies acquire other businesses or sell substantial portions of their business, data may be transferred as part of this transaction. If CLEAResult or its assets are transferred via merger, acquisition, change of control, or otherwise, your Personal Information may also be transferred to the purchaser. We may occasionally share aggregated usage data that has been anonymized to remove your personal information with our partners.

  1. WHEN CAN WE CONTACT YOU IN THE FUTURE?

We may send you information about our products and services as well as those of your utility. We may do this by mail, telephone, email, or SMS (opt-in only) unless you have requested we not contact you in a particular manner. If you would like to change your preferences related to how or why we contact you, please email privacy@clearesult.com. To unsubscribe from our marketing communications, please click here.

  1. HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION?

We will retain your Personal Information for as long as required by law or as required by our contracts with your energy utility. Once your Personal Information is no longer necessary, we will ensure it is disposed of securely.

  1. COOKIES

A cookie is an alphanumeric identifier that we transfer to your device to enable our systems to recognize your browser. Our websites use cookies to distinguish you from our other visitors. Our use of cookies helps us to provide you with a customized, convenient browsing experience and allows us to improve our site. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon as you visit our websites.

  1. HOW CAN YOU ACCESS AND UPDATE YOUR PERSONAL INFORMATION?

You may request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, please email privacy@clearesult.com or write us at the address below. Please note that we may charge a small administrative fee for the provision of this information.

CLEAResult
Attn: Data Security & Privacy, Office 215
4301 Westbank Dr.
Ste. 250, Bldg. A
Austin, TX 78746

We want to ensure your Personal Information is accurate and up to date. You may request that we correct or remove any information that is inaccurate.

  1. DOES THE POLICY APPLY TO LINKED WEBSITES?

Our websites may contain links to other websites. This privacy policy applies only to those sites owned and operated by CLEAResult. We are not responsible for the privacy practices or content of such other websites.

  1. HOW DO WE UPDATE THIS PRIVACY POLICY?

We review our privacy policy regularly for compliance with all applicable laws and regulations, industry best practices, and client obligations. We will immediately upload any updates to our website. We last updated this privacy policy on April 30, 2018.

  1. WHO CAN YOU CONTACT IF YOU HAVE QUESTIONS ABOUT THIS PRIVACY POLICY?

Please contact us if you have any questions about this privacy policy or Personal Information we might hold about you.

By email: privacy@clearesult.com
Or write to us at CLEAResult
    Attn: Data Security & Privacy, Office 215
            4301 Westbank Dr.
             Ste. 250, Bldg. A
             Austin, TX 78746